Terms of Service

Welcome to Purelyco.

These Terms of Service govern your access to and use of the Purelyco website, online store, products, subscriptions, digital products, content, services, communications, and any related features we provide.

Please read these Terms of Service carefully before using our website or purchasing from us. By visiting our website, creating an account, placing an order, purchasing a subscription, accessing a digital product, or otherwise using our services, you agree to be bound by these Terms of Service and our related policies.

If you do not agree to these Terms of Service, you should not use our website, place an order, purchase a subscription, or access our services.

1. Overview

Throughout these Terms of Service, the terms “Purelyco,” “we,” “us,” and “our” refer to Purelyco. The terms “you,” “your,” “customer,” and “user” refer to any person who visits our website, places an order, purchases a subscription, accesses our content, or uses our services.

These Terms of Service apply to all users of the website, including browsers, customers, subscribers, vendors, merchants, contributors of content, and any other users.

Our store may be hosted by an e-commerce platform that allows us to sell our products and services to you online. Additional payment processors, subscription providers, fulfillment partners, shipping carriers, email providers, analytics tools, and service providers may help us operate our business.

2. Related Policies

These Terms of Service should be read together with our other policies, including:

• Return, Refund & Replacement Policy

• Subscription Policy

• 30-Day Money-Back Guarantee Policy

• Shipping Policy

• Privacy Policy

• Contact Policy, if applicable

• Any product-specific terms or offer-specific terms shown on a product page, cart, checkout page, subscription portal, promotional page, or email

By placing an order or using our website, you agree to the policies that apply to your purchase or use of our services.

If these Terms of Service conflict with a specific product page, offer page, subscription policy, money-back guarantee, or checkout disclosure, the more specific terms will apply only to that specific product, offer, order, or transaction.

If any term conflicts with non-waivable consumer protection law, the applicable law will control.

3. Eligibility

By using this website or placing an order, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.

You may not use our website, products, subscriptions, digital products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not violate any applicable laws, rules, or regulations in your use of our website or services.

4. Online Store Terms

You agree not to reproduce, duplicate, copy, sell, resell, exploit, reverse engineer, scrape, or misuse any portion of the website, products, services, content, digital products, subscription portal, or related materials without our express written permission.

You agree not to interfere with or disrupt the security, functionality, performance, or availability of our website, checkout, subscription system, payment system, customer portal, email systems, or related services.

You agree not to transmit worms, viruses, malware, malicious code, spam, bots, scraping tools, or any code of a destructive or disruptive nature.

A violation of these Terms of Service may result in termination of your access to our website, account, subscription, or services.

5. Products and Product Information

Purelyco sells wellness coffee, functional coffee products, related consumable goods, digital products, and other products or offers that may be made available from time to time.

We make reasonable efforts to display product descriptions, ingredients, pricing, serving information, images, availability, and other details accurately. However, we do not guarantee that all product descriptions, images, colors, packaging, labels, ingredient information, pricing, or other website content will be complete, current, error-free, or exactly as displayed on your device.

Product packaging, labels, serving sizes, ingredients, formulas, product names, descriptions, images, and available variants may be updated from time to time.

You are responsible for reviewing all product information, labels, ingredients, warnings, directions, and usage instructions before using any product.

6. Wellness and Product Use Disclaimer

Purelyco products are not intended to diagnose, treat, cure, or prevent any disease.

Information on our website, product pages, emails, subscription materials, labels, social media, advertisements, policies, digital products, recipe ebooks, guides, or marketing content is provided for general informational purposes only and is not medical advice.

Our products and content are not a substitute for professional medical advice, diagnosis, or treatment.

If you are pregnant, nursing, taking medication, have a medical condition, have caffeine sensitivity, have allergies, have dietary restrictions, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

Individual experiences may vary. Purelyco does not guarantee any specific health, wellness, focus, energy, productivity, performance, lifestyle, or personal result.

7. Allergies, Sensitivities, and Ingredient Responsibility

You are responsible for reviewing all product labels, ingredient lists, warnings, and usage directions before consuming or using any Purelyco product.

Do not use a product if you are allergic or sensitive to any ingredient listed on the product label or product page.

Products may be produced, handled, packaged, or shipped in facilities that also process or handle allergens or other ingredients. If you have allergies, sensitivities, dietary restrictions, or ingredient concerns, contact us before purchasing and consult a qualified healthcare professional before use.

Purelyco is not responsible for adverse reactions, sensitivities, allergies, misuse, overconsumption, failure to follow directions, or use of a product contrary to product instructions or professional medical advice.

8. Caffeine Notice

Some Purelyco products contain caffeine because they are made with real coffee or other caffeinated ingredients.

Caffeine content may vary based on product type, serving size, brewing method, preparation style, and natural variation.

If you are sensitive to caffeine, pregnant, nursing, taking medication, have a medical condition, or are unsure whether caffeine is appropriate for you, consult a qualified healthcare professional before use.

You are responsible for monitoring your own caffeine intake from Purelyco products and all other dietary sources.

9. No Medical Advice

Purelyco does not provide medical advice.

Any wellness-related statements, ingredient information, educational content, recipes, lifestyle content, blog posts, emails, product descriptions, or other materials are for general informational purposes only.

You should not use information from Purelyco to diagnose, treat, prevent, or manage any disease or medical condition.

Always seek the advice of a qualified healthcare professional with questions about your health, diet, supplements, caffeine use, allergies, medications, medical conditions, or product suitability.

10. Orders and Acceptance

Placing an order does not guarantee acceptance of that order.

We reserve the right to accept, decline, cancel, limit, or refuse any order for any reason, including but not limited to:

• Product unavailability

• Pricing errors

• Product description errors

• Payment issues

• Suspected fraud

• Abuse of promotions

• Abuse of refund or guarantee policies

• Unauthorized reseller activity

• Shipping restrictions

• Address issues

• Compliance concerns

• Violation of these Terms of Service or our other policies

If we cancel an order that has already been paid for, we will issue a refund for the canceled unfulfilled portion of the order, unless otherwise permitted by law or our policies.

11. Pricing, Promotions, and Availability

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any product, subscription, promotion, discount, offer, bundle, digital product, free gift, or service at any time.

We are not liable to you or any third party for any price change, product change, product discontinuation, inventory delay, out-of-stock period, offer change, or service modification.

Promotional codes, discounts, free shipping offers, free gifts, ebooks, digital bonuses, and limited-time offers may be subject to additional terms and may not be combined unless clearly stated.

We reserve the right to refuse, revoke, or cancel promotions due to:

• Fraud

• Abuse

• Duplicate use

• Technical errors

• Misuse

• Violation of our policies

12. Payment and Billing

By placing an order, you agree to provide current, complete, and accurate purchase, billing, shipping, and account information.

You authorize us and our payment processors to charge your selected payment method for the total amount shown at checkout, including:

• Product price

• Shipping charges

• Taxes

• Subscription charges

• Any other charges clearly displayed before purchase

We may use third-party payment processors to securely process payments. Purelyco does not have access to your full credit card number.

If your payment method is declined, expired, invalid, unavailable, or otherwise unsuccessful, your order or subscription may be delayed, canceled, paused, or declined.

You are responsible for any charges, fees, or payment issues caused by inaccurate billing information, failed payment authorization, expired payment methods, insufficient funds, or payment processor issues.

13. Subscriptions and Recurring Billing

Purelyco may offer subscription options for eligible products.

When you purchase a subscription, you are signing up to receive the selected product on a recurring basis according to the delivery frequency, price, quantity, and terms shown at checkout.

By placing a subscription order, you authorize Purelyco and our payment processor to automatically charge your selected payment method for recurring subscription orders unless you cancel, pause, skip, or modify your subscription before the renewal charge is processed.

Subscriptions automatically renew until canceled, paused, skipped, or modified.

You may cancel your subscription at any time. Canceling your subscription stops future renewal charges. It does not automatically cancel, refund, return, or stop an order that has already been charged, accepted, prepared, packed, processed, fulfilled, or shipped.

To avoid being charged for your next order, subscription changes must be completed before your next renewal charge is processed.

For subscription help, contact us at:

Email: support@purelycowellness.com

Subscription orders are also subject to our Subscription Policy.

14. Shipping

Purelyco currently ships within the United States only.

We do not currently ship internationally.

Order processing times, estimated delivery times, shipping costs, tracking, address responsibilities, lost packages, refused deliveries, unclaimed packages, and delivered-but-not-received packages are governed by our Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address at checkout and for updating their shipping address before subscription renewals.

Purelyco is not responsible for delays, loss, damage, failed delivery, returned packages, abandoned packages, or destroyed packages caused by:

• Incorrect addresses

• Incomplete addresses

• Outdated addresses

• Failed delivery attempts

• Carrier issues

• Weather

• Refusal of delivery

• Failure to claim a package

• Customer-related delivery issues

This does not limit any rights you may have under applicable law or our Shipping Policy.

15. Returns, Refunds, Replacements, and Reshipments

Returns, refunds, replacements, reshipments, damaged items, defective items, incorrect items, missing items, buyer’s remorse, wrong addresses, unclaimed packages, refused deliveries, and related issues are governed by our Return, Refund & Replacement Policy.

Any claims for damaged, defective, misprinted, incorrect, missing, or otherwise problematic items must be submitted within 30 days of receiving the product.

For packages that appear to be lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Do not return any product without contacting us first. Unauthorized returns may be refused, delayed, or ineligible for a refund, replacement, or reshipment.

For return or refund help, contact us at:

Email: support@purelycowellness.com

16. 30-Day Money-Back Guarantee

Purelyco may offer a 30-day money-back guarantee on certain eligible products, subscriptions, bundles, or promotional offers.

Unless a product page or offer page clearly states otherwise, the Purelyco 30-day money-back guarantee applies only to the purchase price of one eligible item from your first eligible order and must be requested within 30 days of delivery.

The guarantee does not apply to:

• Repeat orders

• Subscription renewal orders

• Additional quantities beyond one eligible item

• Future purchases

• Shipping charges

• Taxes

• Digital products

• Free gifts

• Promotional bonuses

• Duplicate claims

• Fraudulent claims

• Excessive refund requests

• Abusive refund behavior

The 30-day money-back guarantee is governed by our 30-Day Money-Back Guarantee Policy.

17. Digital Products, Ebooks, and Free Bonuses

Purelyco may offer digital products, recipe ebooks, downloadable guides, access codes, links, or promotional digital bonuses with eligible purchases or subscriptions.

Digital products are not physically shipped.

Digital products, ebooks, guides, downloads, free gifts, and promotional bonuses may be delivered by:

• Email

• Order confirmation

• Customer account

• Code

• Link

• Another digital delivery method

Free digital products, ebooks, guides, downloads, and promotional bonuses have no cash value and are not eligible for refund, return, exchange, or substitution unless required by law.

If you are eligible for a free digital product but have trouble receiving it, accessing it, downloading it, or locating the access instructions, contact us at support@purelycowellness.com. Our support team will review your order and, if eligible, provide a code, link, or other instructions so you can receive the digital product.

You may not copy, resell, distribute, upload, share, reproduce, modify, or commercially exploit Purelyco digital products without our written permission.

18. Accounts and Customer Information

You may be able to create a customer account or access a subscription portal.

You are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or managing a subscription.

Purelyco is not responsible for missed communications, failed deliveries, billing issues, or subscription issues caused by:

• Inaccurate customer information

• Outdated email addresses

• Incorrect shipping addresses

• Spam filters

• Inbox settings

• Email provider issues

• Failure to check your email

19. Email, SMS, and Marketing Communications

By placing an order, creating an account, or subscribing, you may receive transactional communications related to your order, subscription, payment, shipping, account, customer service request, digital product access, or policy updates.

Transactional communications may include:

• Order confirmations

• Shipping confirmations

• Tracking updates

• Payment notices

• Subscription renewal notices

• Cancellation confirmations

• Support responses

• Digital product access instructions

If you separately opt in to marketing emails or SMS messages, you may receive promotional communications from Purelyco. You may unsubscribe from marketing communications using the unsubscribe instructions provided in those messages.

Unsubscribing from marketing communications may not stop transactional communications related to orders, subscriptions, payments, shipping, account activity, or customer service.

20. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we may collect, use, disclose, and protect information related to your website use, orders, subscriptions, payments, customer service requests, and communications.

By using our website or services, you agree to the collection and use of information as described in our Privacy Policy.

21. User Comments, Feedback, Reviews, and Submissions

If you submit comments, reviews, photos, testimonials, feedback, suggestions, ideas, questions, messages, social media tags, or other content to Purelyco, you grant Purelyco a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, publish, display, distribute, and create derivative works from that content in connection with our business, marketing, website, products, and services, unless prohibited by law.

You represent that any content you submit is truthful, accurate, based on your genuine experience, and does not violate the rights of any third party.

You agree not to submit content that is:

• Unlawful

• Abusive

• Misleading

• Defamatory

• Obscene

• Offensive

• Infringing

• False

• Fraudulent

• Spam

• Otherwise inappropriate

We may monitor, edit, remove, refuse, or decline to publish content at our discretion.

You are solely responsible for the content you submit.

22. Testimonials and Reviews

Customer reviews, testimonials, and user-generated content reflect individual experiences and opinions.

Individual results may vary.

Reviews and testimonials do not guarantee that you will have the same experience or result.

We may request, display, moderate, or remove reviews in accordance with applicable law and platform requirements.

You agree not to submit:

• Fake reviews

• Misleading reviews

• Compensated reviews without proper disclosure

• Reviews based on someone else’s experience

• Reviews that violate applicable law or platform rules

23. Intellectual Property

All website content, branding, logos, product names, designs, images, graphics, icons, text, product descriptions, digital products, recipes, videos, layouts, page designs, and other materials made available by Purelyco are owned by Purelyco or used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, sell, resell, exploit, or create derivative works from our content, branding, product materials, digital products, or website materials without our prior written permission.

Nothing in these Terms of Service grants you ownership of any Purelyco intellectual property.

24. Third-Party Tools, Links, and Services

Our website may include links to third-party websites, apps, tools, services, payment processors, shipping carriers, subscription portals, social media platforms, or other third-party resources.

Third-party links and services are provided for convenience only.

Purelyco does not control and is not responsible for third-party websites, tools, policies, content, actions, errors, delays, security, privacy practices, or availability.

Your use of third-party services may be subject to separate terms and privacy policies from those third parties.

25. Errors, Inaccuracies, and Omissions

Occasionally, information on our website, product pages, checkout, emails, advertisements, policies, or related materials may contain:

• Typographical errors

• Inaccuracies

• Omissions

• Pricing errors

• Product description errors

• Availability errors

• Shipping errors

• Promotional errors

We reserve the right to correct errors, inaccuracies, or omissions at any time and to change or update information, cancel orders, refuse orders, or modify affected content without prior notice, including after an order has been submitted.

We are not obligated to update, amend, or clarify information unless required by law.

26. Prohibited Uses

You are prohibited from using our website, products, digital products, content, or services:

• For any unlawful purpose

• To solicit others to perform unlawful acts

• To violate any law, rule, regulation, or ordinance

• To infringe upon intellectual property rights

• To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate

• To submit false, misleading, fraudulent, or deceptive information

• To upload or transmit viruses, malware, spam, or malicious code

• To collect or track personal information of others

• To scrape, crawl, spider, bot, or misuse the website

• To interfere with security features or website functionality

• To commit payment fraud, refund abuse, chargeback abuse, or promotion abuse

• To create multiple accounts to bypass purchase, subscription, promotion, or guarantee limitations

• To resell products without authorization

• To violate these Terms of Service or our related policies

We reserve the right to terminate your use of our website or services for violating any prohibited use.

27. Resale and Unauthorized Distribution

Purelyco products are intended for personal use only unless we provide written authorization otherwise.

You may not resell, redistribute, export, repackage, relabel, list on third-party marketplaces, or commercially exploit Purelyco products without our written permission.

We reserve the right to cancel orders, limit quantities, refuse service, suspend accounts, or deny promotions if we believe products are being purchased for unauthorized resale, fraud, abuse, or distribution outside approved channels.

28. Chargebacks and Payment Disputes

If there is an issue with your order, subscription, shipment, digital product, refund, or payment, please contact us first at support@purelycowellness.com so we can try to resolve it quickly and fairly.

If a chargeback or payment dispute is opened while a refund, cancellation, return, replacement, reshipment, guarantee, or support request is already being reviewed, we may pause any duplicate refund until the payment provider or card issuer resolves the dispute.

We reserve the right to provide relevant information to payment processors, card issuers, fraud prevention providers, or legal authorities when responding to a dispute or investigating suspected fraud, including:

• Order details

• Subscription terms

• Checkout records

• Renewal records

• Tracking information

• Delivery confirmation

• Cancellation records

• Customer communications

• Refund records

• Policy information

• Other relevant information

29. Account Abuse, Fraud, and Misuse

We reserve the right to refuse service, cancel orders, cancel subscriptions, limit quantities, deny refunds, deny guarantee claims, suspend accounts, block access, or take other appropriate action if we believe there is:

• Fraud

• Abuse

• Misuse

• Unauthorized reseller activity

• Payment abuse

• Chargeback abuse

• Duplicate accounts

• Excessive refund claims

• Promotion abuse

• Violation of these Terms of Service

• Violation of our related policies

If we cancel an order or subscription due to suspected fraud or abuse, we may refund any unfulfilled portion when appropriate.

30. Disclaimer of Warranties

Your use of our website, products, subscriptions, digital products, content, and services is at your own risk.

Except as expressly stated by Purelyco in writing, our website, products, digital products, content, and services are provided “as is” and “as available.”

Purelyco does not guarantee that:

• The website will be uninterrupted, secure, or error-free

• Product information will always be complete, current, or error-free

• Products will meet every customer expectation

• Products will produce any specific result

• Subscriptions will be uninterrupted or error-free

• Digital products will be compatible with every device or system

• Any website errors will be corrected immediately

• Any content will be free of inaccuracies

• Any product, service, or promotion will remain available

To the fullest extent permitted by law, Purelyco disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Some jurisdictions do not allow limitations on implied warranties, so some limitations may not apply to you.

31. Limitation of Liability

To the fullest extent permitted by law, Purelyco and its owners, officers, employees, contractors, suppliers, fulfillment partners, service providers, affiliates, agents, licensors, and partners will not be liable for any indirect, incidental, punitive, special, consequential, exemplary, or similar damages, including:

• Lost profits

• Lost revenue

• Lost savings

• Lost data

• Replacement costs

• Personal expectations

• Business interruption

• Similar damages arising from your use of our website, products, subscriptions, digital products, content, or services

To the fullest extent permitted by law, Purelyco’s total liability for any claim related to an order will not exceed the amount you paid for the product or service giving rise to the claim.

Nothing in these Terms of Service limits liability that cannot be limited under applicable law.

32. Indemnification

You agree to indemnify, defend, and hold harmless Purelyco and its owners, officers, employees, contractors, suppliers, fulfillment partners, service providers, affiliates, agents, licensors, and partners from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys’ fees, arising out of or related to:

• Your breach of these Terms of Service

• Your violation of any law or third-party right

• Your misuse of our website, products, subscriptions, digital products, content, or services

• Your fraudulent, abusive, or unauthorized activity

• Your submitted content, reviews, feedback, or communications

• Your violation of our related policies

33. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be considered severed from these Terms of Service.

The remaining provisions will remain valid and enforceable.

34. Termination

These Terms of Service remain effective unless and until terminated by either you or Purelyco.

You may stop using our website and services at any time.

We may terminate or suspend your access to our website, account, subscription, products, digital products, promotions, or services at any time if we believe you have:

• Violated these Terms of Service

• Violated our policies

• Engaged in fraud or abuse

• Created risk for Purelyco

• Created risk for our customers

• Created risk for our service providers

• Created risk for any third party

Termination does not affect rights or obligations that arose before termination, including payment obligations, refund limitations, dispute rights, intellectual property rights, limitations of liability, and indemnification obligations.

35. Changes to These Terms of Service

Purelyco may update these Terms of Service from time to time.

The version posted on our website at the time of your purchase or use will generally apply to that purchase or use, unless a change is required by law, payment processor rules, platform requirements, operational necessity, or another valid reason.

It is your responsibility to review these Terms of Service periodically.

Your continued use of our website, products, subscriptions, digital products, or services after changes are posted constitutes acceptance of the updated Terms of Service.

36. Governing Law

These Terms of Service and any separate agreements through which we provide products or services to you shall be governed by and interpreted in accordance with the laws of [insert state], without regard to conflict of law principles, unless otherwise required by applicable law.

Nothing in this section limits any non-waivable rights you may have under applicable consumer protection law.

37. Dispute Resolution

If a dispute arises between you and Purelyco, we encourage you to contact us first at support@purelycowellness.com so we can try to resolve the issue informally and fairly.

Please include:

• Your order number

• The email address used at checkout

• A clear explanation of the issue

• Any relevant supporting information

Nothing in this section limits any rights you may have under applicable law.

38. Entire Agreement

These Terms of Service, together with our related policies and any product-specific or offer-specific terms, constitute the entire agreement between you and Purelyco regarding your use of our website, products, subscriptions, digital products, content, and services.

Any failure by Purelyco to enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

39. English Language

These Terms of Service shall be governed and interpreted in accordance with the English language, regardless of any translation made for any purpose.

If these Terms of Service are translated into another language and there is any difference between the translated version and the English version, the English version will control to the extent permitted by law.

40. Contact Information

For questions about these Terms of Service, orders, subscriptions, shipping, returns, refunds, replacements, reshipments, digital products, or product concerns, contact us at:

Email: support@purelycowellness.com
Contact Page: [insert contact page link]
Support Hours: [insert support hours]

Please include your order number and the email address used at checkout when contacting us about an order or subscription.