Subscription Policy

At Purelyco, we offer subscription options to make it easier for customers to receive their favorite products on a recurring schedule alongside numerous benefits and perks. This Subscription Policy explains how subscriptions work, how recurring billing is handled, how to manage or cancel your subscription, and how subscription orders interact with our Return, Refund & Replacement Policy and 30-day money-back guarantee.

Please read this policy carefully before placing a subscription order. By selecting a subscription option and completing checkout, you agree to the terms below.

How Subscriptions Work

When you purchase a Purelyco subscription, you are signing up to receive the selected product on a recurring basis according to the delivery frequency you choose at checkout.

Subscription delivery options may include frequencies such as every 2 weeks, every 30 days, monthly, or another available schedule shown on the product page, cart, checkout, or subscription portal.

Your subscription will automatically renew until you cancel, pause, skip, or modify it through your customer account, subscription portal, or by contacting us for assistance.

Subscriptions are optional. When available, you may choose a one-time purchase instead of a subscription.

Recurring Billing Authorization

By placing a subscription order, you authorize Purelyco and our payment processor to automatically charge your selected payment method for recurring subscription orders based on the product, quantity, price, delivery frequency, shipping method, taxes, and terms shown at checkout.

• Recurring charges may include:
• The product price
• Applicable taxes
• Shipping charges, if any
• Any other charges clearly shown before purchase

Your payment method will be charged automatically on each renewal date unless you cancel, pause, skip, or modify your subscription before the renewal charge is processed.

You are responsible for keeping your payment method, billing information, shipping address, email address, and account details accurate and up to date.

Subscription Pricing and Discounts

Purelyco may offer subscription discounts, Subscribe & Save pricing, free shipping, free gifts, digital bonuses, bundle offers, or other subscription benefits from time to time.

Any available subscription discount or benefit will be shown on the product page, cart, checkout, offer page, or subscription portal when applicable.

Subscription discounts apply only while the subscription remains active and eligible. If you cancel your subscription, change products, change quantities, switch delivery frequency, remove items, or modify your subscription, available pricing, discounts, shipping terms, or promotional benefits may change.

We reserve the right to correct pricing errors, discontinue promotional offers, update product pricing, or change subscription benefits for future orders.

If a material pricing change applies to an active subscription, we will make reasonable efforts to notify affected customers before the new price is charged.

Subscription Benefits

Depending on the product and offer selected, subscription benefits may include:

• A discounted subscription price
• Recurring delivery based on your selected schedule
• Free shipping on eligible subscription orders
• The ability to skip, pause, cancel, or modify your subscription
• Subscriber-only offers or promotions
• A free digital recipe ebook or other eligible promotional bonus, when advertised
• Eligibility for the Purelyco 30-day money-back guarantee on your first eligible purchase, when applicable

Subscription benefits are subject to the specific offer shown at the time of purchase.

Free gifts, digital products, ebooks, bonuses, and promotional items have no cash value and cannot be returned, exchanged, or redeemed for cash unless required by law.

Free Shipping on Subscriptions

Purelyco may offer free shipping on eligible subscription orders.

If free shipping is included with your subscription, it will be shown on the product page, cart, checkout, or offer page.

Free shipping applies only to eligible subscription orders and only in the shipping regions where the offer is available.

If you modify your subscription, change your shipping address, add products, remove products, change quantities, or change subscription type, shipping eligibility may change.

If shipping fees apply, they will be shown before purchase whenever required.

Managing Your Subscription

You may manage your subscription through your customer account, subscription portal, or by contacting us at:

Email: support@purelycowellness.com
Contact Page: Here
Subscription Portal: Here

Depending on the options available, you may be able to:

• Cancel your subscription
• Pause your subscription
• Skip an upcoming order
• Change your delivery frequency
• Update your shipping address
• Update your billing information
• Change your product quantity
• Change eligible products
• Reactivate a canceled subscription

Subscription changes must be completed before your next renewal charge is processed.

Cancel Anytime

You may cancel your subscription at any time.

Canceling your subscription stops future renewal charges. It does not automatically cancel, refund, return, or stop an order that has already been charged, accepted, prepared, packed, processed, fulfilled, or shipped.

To avoid being charged for your next subscription order, you must cancel before the renewal charge is processed.

We recommend making subscription changes at least 24 hours before your next renewal date to help avoid accidental renewal charges.

If you need help canceling, contact us as soon as possible at support@purelycowellness.com.

Purelyco does not charge cancellation fees or cancellation penalties.

Skipping, Pausing, or Changing Your Subscription

You may be able to skip, pause, or modify your subscription before your next renewal charge is processed.

Changes made after a renewal order has already been charged may apply only to future subscription orders.

If a subscription order has already entered fulfillment, we may not be able to cancel, edit, delay, refund, or stop that order.

If you contact us immediately after a renewal charge, we will do our best to help, but changes are not guaranteed once the order has entered fulfillment.

Renewal Orders

Subscription renewal orders are automatically created based on the delivery frequency you selected.

Once a renewal order is charged, it may begin processing quickly. Because of this, renewal orders are not guaranteed to be cancelable after billing.

Subscription renewal orders are not covered by the Purelyco 30-day money-back guarantee unless required by law or unless otherwise clearly stated on the product page or offer page.

If a renewal order arrives damaged, defective, misprinted, incorrect, missing an item, or otherwise affected by a confirmed fulfillment issue, it may still qualify for review under our Return, Refund & Replacement Policy.

Purelyco 30-Day Money-Back Guarantee

Purelyco may offer a 30-day money-back guarantee on certain eligible products, subscriptions, bundles, or promotional offers.

Unless a product page or offer page clearly states otherwise, the Purelyco 30-day money-back guarantee applies only to the purchase price of one eligible item from your first eligible order and must be requested within 30 days of delivery.

This guarantee is intended to give first-time Purelyco customers a fair opportunity to try an eligible product with confidence.

For subscription customers, the guarantee may apply to your first eligible subscription order only. It does not apply to subscription renewal orders.

The money-back guarantee does not apply to:

• Repeat orders
• Subscription renewal orders
• Second, third, or later subscription charges
• Additional quantities from the same order beyond one eligible item
• Future purchases
• Orders outside the 30-day guarantee window
• Shipping charges
• Taxes
• Digital products, including ebooks or downloadable bonuses
• Free gifts or promotional bonuses
• Products not included in the advertised guarantee
• Duplicate claims
• Fraudulent claims
• Excessive refund requests
• Abusive refund behavior

To request a refund under the 30-day money-back guarantee, contact us at support@purelycowellness.com with your order number and a brief explanation of your request.

If approved, the refund will be issued to your original payment method. We reserve the right to request photos, proof of purchase, or additional information before approving a money-back guarantee claim.

We also reserve the right to deny guarantee abuse, duplicate claims, fraudulent activity, excessive refund requests, or claims that fall outside the stated guarantee period.

Nothing in this guarantee limits any rights you may have under applicable consumer protection law.

One-Time Purchases

One-time purchases are not subscription orders.

One-time purchases do not automatically renew and are charged only once.

One-time purchases may be eligible for the Purelyco 30-day money-back guarantee only if they are part of a first eligible purchase and the product page or offer page does not exclude them from the guarantee.

One-time purchases that do not qualify under the 30-day money-back guarantee are not eligible for refund due to buyer’s remorse.

One-time purchases may still qualify for a refund, replacement, or reshipment if the item arrives damaged, defective, misprinted, incorrect, missing, unsafe, or affected by a confirmed fulfillment issue.

Returns and Refunds for Subscription Orders

Subscription orders are subject to our Return, Refund & Replacement Policy.

If your subscription order arrives damaged, defective, misprinted, incorrect, missing an item, or otherwise appears to have an issue, contact us within 30 days of receiving the product.

For packages that appear to be lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

If the issue is confirmed and deemed to be an error on our part, our fulfillment partner’s part, or the carrier’s part, we may offer a replacement, refund, partial refund, reshipment, or another reasonable solution according to our Return, Refund & Replacement Policy.

Subscription orders are not eligible for refunds, replacements, credits, or free returns due to buyer’s remorse except where the order qualifies under the advertised 30-day money-back guarantee.

Because Purelyco products may include consumable goods such as coffee, functional blends, supplements, powders, creamers, and other wellness-related products, opened or used products are generally not eligible for return or refund unless they qualify under the 30-day money-back guarantee or are damaged, defective, incorrect, unsafe, or affected by a confirmed product issue.

Buyer’s Remorse and Subscription Renewals

Purelyco does not offer refunds, replacements, credits, or free returns for buyer’s remorse on subscription renewal orders.

Buyer’s remorse includes, but is not limited to:

• Forgetting to cancel before renewal
• Forgetting to skip or pause before renewal
• No longer wanting the product
• Ordering the wrong product
• Ordering the wrong quantity
• Not reading the subscription terms before purchase
• Not reading the renewal terms before purchase
• Not updating your shipping address before renewal
• Not updating your payment method before renewal
• Purchasing by mistake but contacting us after the order entered fulfillment
• Requesting a return for an opened or used product that is not damaged, defective,
•  incorrect, unsafe, or covered by an eligible money-back guarantee

Once a renewal order has been charged and has entered fulfillment, the order may no longer be eligible for cancellation or refund unless required by law or covered by our Return, Refund & Replacement Policy.

Free Digital Products and Promotional Bonuses

From time to time, Purelyco may offer free digital products, recipe ebooks, downloadable guides, or other digital bonuses with eligible purchases or subscriptions.

Free digital products, ebooks, guides, downloads, and promotional bonuses are not eligible for refund, return, exchange, or substitution unless required by law.

If you are eligible for a free digital product but have trouble receiving it, accessing it, downloading it, or locating the access instructions, please contact us at support@purelycowellness.com. Our support team will review your order and, if eligible, provide a code, link, or other instructions so you can receive the digital product.

Failed Payments

If your subscription payment fails, we may attempt to process the payment again using the payment method on file.

We may notify you by email and ask you to update your payment information.

If payment is not successfully processed, your subscription may be paused, delayed, skipped, canceled, or otherwise interrupted.

Purelyco is not responsible for delays caused by failed payments, expired cards, payment processor issues, insufficient funds, incorrect billing information, or payment authorization failures.

Updating Payment Information

You are responsible for keeping your payment information current.

You may update your payment method through your customer account, subscription portal, or by following the secure payment update link provided by our subscription system when available.

For security reasons, Purelyco does not have access to your full credit card number.

Shipping Address Changes

You are responsible for keeping your shipping address accurate and up to date before each renewal order is charged.

Address changes made after a renewal charge has been processed may not apply to that order.

Purelyco is not responsible for orders shipped to an incorrect, outdated, incomplete, or undeliverable address provided by the customer.

This includes, but is not limited to:

• Incorrect street address
• Missing apartment, suite, or unit number
• Incorrect ZIP code
• Incorrect city or state
• Invalid phone number
• Incorrect recipient name
• Outdated saved address
• Failure to update the shipping address before a subscription renewal

If a subscription order is returned because of an incorrect, incomplete, outdated, or insufficient address, the customer will be responsible for reshipment costs once an updated address is confirmed, if reshipment is available.

If the package is not returned to us, is lost, abandoned, or destroyed because of an incorrect or insufficient address, refund, replacement, or reshipment eligibility may be limited.

Unclaimed, Refused, or Undeliverable Subscription Orders

Purelyco is not responsible for subscription orders that are unclaimed, refused, or undeliverable due to customer-related reasons.

• Customer-related reasons may include:
• Missed delivery attempts
• Failure to pick up a package from the carrier
• Failure to respond to carrier notices
• Refusal of delivery
• Failure to provide required recipient information
• Incorrect or incomplete address
• Failure to pay customs duties, taxes, or import fees
• Recipient being unreachable
• Carrier abandonment or destruction due to recipient-related issues

If a subscription order is returned to our fulfillment facility and is recoverable, we may offer a reshipment at the customer’s expense.

If the package is abandoned, destroyed, lost, or not returned to us, a refund, replacement, or reshipment may not be available.

International Subscription Orders

If Purelyco offers international subscription shipping, customers are responsible for researching whether the products they order can legally be imported into their country.

Customers are also responsible for any applicable customs duties, import taxes, brokerage fees, local charges, or other import-related costs unless otherwise stated at checkout.

Purelyco is not responsible for customs delays, customs rejection, unpaid duties, unpaid taxes, or import restrictions.

If an international subscription order is rejected by customs, refused by the recipient, returned due to unpaid duties or taxes, or otherwise cannot be delivered because of import-related issues, Purelyco will not issue a refund, replacement, or reshipment unless required by applicable law.

Customs fees, duties, taxes, and import charges are generally non-refundable.

Product Availability

Subscription products are subject to availability.

If a subscription product is unavailable, delayed, discontinued, or temporarily out of stock, we may:

• Delay the shipment
• Skip the affected renewal order
• Cancel the affected renewal order
• Offer a comparable replacement where appropriate
• Issue a refund for an unavailable unfulfilled item
• Cancel the subscription if the product is permanently discontinued

We will not intentionally charge you for a product we know we cannot provide.

Purelyco does not provide compensation for third-party expenses, promotional costs, marketing costs, lost opportunities, or other indirect costs related to product discontinuation, product changes, inventory delays, or long out-of-stock periods.

Product, Flavor, Formula, or Packaging Changes

Purelyco may update product packaging, labels, serving sizes, ingredients, formulas, product names, product descriptions, or available variants from time to time.

If a material change affects an active subscription product, we will make reasonable efforts to update the product page or notify affected subscribers when appropriate.

Minor packaging, label, or design changes do not necessarily change the subscription terms.

If you have allergies, sensitivities, dietary restrictions, caffeine sensitivity, or ingredient concerns, review each product label before use and contact us before your renewal date if you have questions.

Product Safety and Wellness Disclaimer

Purelyco products are not intended to diagnose, treat, cure, or prevent any disease.

Information on our website, product pages, emails, subscription materials, labels, or marketing content is provided for general informational purposes only and is not medical advice.

If you are pregnant, nursing, taking medication, have a medical condition, have a caffeine sensitivity, have allergies, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

Subscription enrollment does not guarantee any specific health, wellness, focus, energy, productivity, performance, lifestyle, or personal result.

Customer Responsibilities

By purchasing a subscription, you agree to:

• Review the subscription terms before checkout
• Understand that your subscription automatically renews until canceled
• Provide accurate billing and shipping information
• Keep your payment method updated
• Keep your shipping address updated
• Manage, pause, skip, or cancel your subscription before renewal if you do not want the next order
• Review product labels before use
• Contact us promptly if there is an issue with your order
• Use the products as directed

Promotional Offers and Discount Codes

Promotional codes, welcome offers, bundle discounts, subscription discounts, free gifts, ebooks, limited-time offers, and other promotions may be subject to additional terms.

Promotions may not be combined with other offers unless clearly stated.

If you cancel, pause, skip, or modify your subscription, you may lose access to the original promotional offer, discount, or bonus.

Purelyco reserves the right to end, modify, refuse, or revoke promotions due to fraud, abuse, technical errors, duplicate use, or misuse.

Email Notices and Account Access

Subscription management links, renewal notices, payment update requests, order confirmations, shipping notifications, and cancellation confirmations may be sent to the email address used at checkout.

You are responsible for providing an email address you can access.

Purelyco is not responsible for missed emails due to incorrect email addresses, spam filters, inbox settings, email provider issues, or failure to check your email.

Failure to receive or read an email notice does not automatically cancel a subscription or make a renewal order eligible for refund.

Canceling Through Customer Support

If you are unable to cancel through your customer account or subscription portal, contact us at support@purelycowellness.com.

Please include your name, order number, subscription email address, and the subscription you want to cancel.

We will make reasonable efforts to help process your request.

To avoid another charge, cancellation requests must be received before the renewal charge is processed. Requests received after a renewal charge may apply only to future orders.

Account Abuse, Fraud, or Misuse

We reserve the right to refuse, cancel, suspend, or limit subscriptions if we believe there is fraud, abuse, misuse, duplicate accounts, excessive refund claims, unauthorized reseller activity, payment abuse, chargeback abuse, or violation of our policies.

If we cancel a subscription due to suspected fraud or abuse, we may refund any unfulfilled orders when appropriate.

Chargebacks and Payment Disputes

If there is an issue with your subscription, renewal charge, cancellation, delivery, or product, please contact us first at support@purelycowellness.com so we can try to resolve it quickly and fairly.

If a chargeback or payment dispute is opened while a refund, cancellation, return, replacement, or reshipment request is already being reviewed, we may pause any duplicate refund until the payment provider or card issuer resolves the dispute.

We reserve the right to provide order details, subscription terms, checkout records, renewal records, tracking information, cancellation records, customer communications, refund records, and policy information to payment processors or card issuers when responding to a dispute.

Relationship to Other Policies

This Subscription Policy should be read together with our:

• Return, Refund & Replacement Policy
• Shipping Policy
• Privacy Policy
• Terms of Service
• Contact Policy, if applicable

If this Subscription Policy conflicts with a specific product page, offer page, or money-back guarantee, the more specific terms will apply only to that offer.

If this Subscription Policy conflicts with any non-waivable consumer protection law, the applicable law will control.

Changes to This Subscription Policy

Purelyco may update this Subscription Policy from time to time.

The version posted on our website at the time of your purchase or renewal will generally apply to that order, unless a change is required by law, payment processor rules, platform requirements, or operational necessity.

If we make material changes that affect active subscriptions, we will make reasonable efforts to notify affected customers when appropriate.

English Language

This policy shall be governed and interpreted in accordance with the English language, regardless of any translation made for any purpose.

If this policy is translated into another language and there is any difference between the translated version and the English version, the English version will control to the extent permitted by law.

Contact Us

For subscription questions, cancellations, billing help, renewal issues, address changes, returns, refunds, replacements, reshipments, or product concerns, contact us at:

Email: support@purelycowellness.com
Contact Page: [insert contact page link]
Subscription Portal: [insert subscription portal link, if available]

Please include your order number and the email address used at checkout so we can locate your subscription faster.