Shipping Policy

At Purelyco, we want every order to feel clear, simple, and transparent from checkout to delivery. This Shipping Policy explains where we ship, how order processing works, how shipping costs are handled, what happens if a package is delayed, lost, refused, unclaimed, or sent to the wrong address, and how shipping works for subscription orders.

Please read this policy carefully before placing an order. By purchasing from Purelyco, you agree to the terms below.

Where We Ship

Purelyco currently ships within the United States only.

At this time, we do not ship internationally. This means we do not currently ship to addresses outside of the United States, including Canada, Mexico, Europe, the United Kingdom, Australia, or any other international destination.

Shipping availability may be limited based on the address entered at checkout. If your address is not eligible for shipping, you may not be able to complete checkout.

U.S. Shipping Only

Purelyco only accepts orders shipping to eligible U.S. addresses.

Depending on carrier availability and fulfillment limitations, some locations may have limited shipping options, including:

• Alaska
• Hawaii
• U.S. territories
• P.O. Boxes
• APO, FPO, or DPO addresses
• Remote or carrier-restricted locations

If your address is accepted at checkout, we will make reasonable efforts to fulfill and ship your order. If we are unable to ship to the address provided, we may contact you for an updated address or cancel and refund the affected order.

Order Processing Time

Orders may begin processing shortly after purchase.

Most orders are processed and prepared for shipment within 2–5 business days, unless otherwise stated on the product page, checkout page, order confirmation, or during periods of high order volume.

Business days are Monday through Friday, excluding weekends and holidays.

Order processing times are separate from carrier transit times. Once your order has been processed, packed, and handed to the carrier, delivery timing will depend on the shipping method, carrier, destination, weather, carrier volume, and other factors outside of Purelyco’s direct control.

Estimated Delivery Time

After your order ships, estimated delivery times may vary based on your location and the carrier used.

Most U.S. orders are delivered within approximately 3–7 business days after shipment, but delivery times are estimates only and are not guaranteed unless a guaranteed shipping method is specifically offered and purchased at checkout.

Delivery may take longer during:

• High-volume shopping periods
• Holidays
• Severe weather
• Carrier delays
• Address verification issues
• Inventory delays
• Operational delays
• Regional disruptions
• Unexpected fulfillment or transportation issues

Purelyco is not responsible for delays caused by carriers, weather events, incorrect addresses, failed delivery attempts, or other circumstances outside of our reasonable control.

Shipping Costs

Shipping costs, if any, will be shown at checkout before you complete your purchase.

Shipping rates may vary based on:

• Product type
• Order size
• Shipping destination
• Shipping method
• Promotional offers
• Subscription eligibility
• Bundle eligibility
• Free shipping promotions

Purelyco may offer free shipping on eligible orders, subscriptions, bundles, or promotional offers. If free shipping applies, it will be shown on the product page, cart, checkout page, or offer page.

Shipping charges are generally non-refundable unless the refund is due to a confirmed error on our part, our fulfillment partner’s part, or the carrier’s part, or unless otherwise required by law.

Free Shipping Offers

From time to time, Purelyco may offer free shipping on eligible orders.

Free shipping may apply to:

• Eligible subscription orders
• Eligible bundles
• Orders over a certain amount
• Limited-time promotions
• Specific products or offers

Free shipping applies only when shown on the product page, cart, checkout page, or offer page.

If you modify an order, change products, change quantities, cancel part of an order, update a shipping address, or change your subscription, free shipping eligibility may change.

Free shipping offers have no cash value and cannot be exchanged, refunded, or applied retroactively unless required by law.

Subscription Shipping

If you purchase a Purelyco subscription, your subscription order will ship based on the delivery frequency selected at checkout.

Subscription orders automatically renew until canceled, paused, skipped, or modified.

You are responsible for keeping your shipping address accurate and up to date before each subscription renewal charge is processed.

If your subscription renewal has already been charged and the order has entered fulfillment, we may not be able to cancel, refund, edit, delay, reroute, or stop that shipment.

To avoid a future shipment, you must cancel, pause, skip, or modify your subscription before the renewal charge is processed.

For subscription help, contact us at:

Email: support@purelycowellness.com

Tracking Information

Once your order ships, you may receive a shipping confirmation email with tracking information.

Tracking updates may take time to appear after the carrier receives the package. In some cases, tracking may show limited updates until the package reaches a carrier scan location.

If you do not receive tracking information, please check your spam, promotions, or junk folder. If you still cannot locate your tracking information, contact us at support@purelycowellness.com with your order number and the email address used at checkout.

Order Confirmation and Shipping Confirmation

After placing an order, you should receive an order confirmation email at the email address used during checkout.

Once your order ships, you may receive a shipping confirmation email with tracking information.

You are responsible for entering a valid email address at checkout. Purelyco is not responsible for missed emails due to incorrect email addresses, spam filters, inbox settings, email provider issues, or failure to check your email.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your shipping address carefully before placing an order.

Purelyco is not responsible for orders that cannot be delivered due to customer-provided address issues, including but not limited to:

• Incorrect street address
• Missing apartment, suite, unit, or building number
• Incorrect ZIP code
• Incorrect city or state
• Outdated saved address
• Incorrect recipient name
• Invalid phone number
• Carrier-inaccessible delivery location
• Failure to update a subscription shipping address before renewal

If you notice an address mistake after placing an order, contact us immediately at support@purelycowellness.com.

We will do our best to help, but address changes are not guaranteed once an order has entered fulfillment.

Order Changes and Cancellations

Orders may begin processing quickly after purchase.

If you need to cancel or update an order, contact us immediately at:

Email: support@purelycowellness.com

If the order has not entered fulfillment, we will do our best to help.

If the order has already been accepted, created, prepared, packed, processed, fulfilled, or shipped, we may not be able to cancel, refund, modify, or stop the order.

If a product has already been prepared for fulfillment, the order may no longer be eligible for cancellation, even if it has not yet shipped.

Wrong Address

If you provide an address that is incorrect, incomplete, outdated, or considered insufficient by the carrier, the shipment may be delayed, returned, abandoned, destroyed, or deemed undeliverable.

If the shipment is returned to our fulfillment facility and is recoverable, we may offer a reshipment after an updated address is confirmed. The customer may be responsible for reshipment costs.

If the shipment is not returned to us, is lost, abandoned, or destroyed because of an incorrect or insufficient address, a refund, replacement, or reshipment may not be available.

Unclaimed Packages

Shipments that go unclaimed may be returned to our fulfillment facility.

A package may be considered unclaimed if the customer fails to:

• Pick up the package after carrier notice
• Respond to delivery attempts
• Provide required delivery information
• Retrieve the package from a pickup location
• Accept the package during the carrier’s delivery window

If your order is returned because it was unclaimed and is recoverable, you may be responsible for reshipment costs.

If the package is abandoned, destroyed, lost, or not returned to us, a refund, replacement, or reshipment may not be available.

Refused Deliveries

If you refuse delivery of an order, refund or replacement eligibility may be limited.

Refused deliveries may result in nonrecoverable shipping, carrier, handling, fulfillment, or processing costs.

If the package is returned to our fulfillment facility and is recoverable, we may offer a reshipment at the customer’s expense or review whether a partial refund is available after nonrecoverable costs are deducted.

If the package is abandoned, destroyed, lost, or not returned to us, a refund, replacement, or reshipment may not be available.

Carrier Delivery Issues

Once an order is handed to the carrier, Purelyco does not directly control carrier handling, scanning, routing, or final delivery.

Carrier issues may include:

• Delayed tracking updates
• Weather delays
• Missed scans
• Regional disruptions
• Incorrect carrier routing
• Delivery attempted but not completed
• Package marked delivered but not found
• Package held at pickup location
• Package returned to sender
• Carrier damage
• Carrier loss

If your package appears delayed, lost, damaged, or incorrectly delivered, contact us at support@purelycowellness.com and we will review the issue.

In some cases, you may also need to contact the carrier directly for delivery details, local pickup instructions, or delivery investigation support.

Lost Packages

For packages that appear to be lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

If your package appears lost, contact us at:

Email: support@purelycowellness.com

Please include:

• Your order number
• The email address used at checkout
• Your shipping address
• A brief explanation of the issue
• Any available tracking details

We will review the tracking information and determine whether a replacement, refund, reshipment, carrier claim, or another reasonable solution may be available.

Lost package claims submitted outside the 30-day claim window may be denied unless required by law.

Packages Marked Delivered but Not Received

If tracking shows your package was delivered but you cannot locate it, please first check:

• Your mailbox
• Front porch
• Side door
• Back door
• Garage area
• Package locker
• Mailroom
• Building office
• Front desk
• Neighbors
• Household members
• Local carrier office or pickup location

Carriers may sometimes mark a package as delivered before final delivery is completed. We recommend waiting 24–48 hours after a delivered scan, then contacting us if the package still cannot be located.

If tracking confirms delivery to the address provided at checkout, refund or replacement eligibility may be limited.

We will still do our best to help review the situation, but Purelyco is not responsible for packages that are confirmed delivered to the address provided by the customer.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, misprinted, incorrect, missing an item, or otherwise appears to have an issue, contact us within 30 days of receiving the product.

Please email support@purelycowellness.com with:

• Your order number
• A brief explanation of the issue
• Clear photos of the product
• Clear photos of the packaging
• Photos of the shipping label, if available
• The lot number and expiration date, if applicable and visible

If your claim is approved and the issue is deemed to be an error on our part, our fulfillment partner’s part, or the carrier’s part, we may offer a replacement, refund, partial refund, reshipment, or another reasonable solution according to our Return, Refund & Replacement Policy.

Do not return any product without contacting us first. Unauthorized returns may be refused, delayed, or ineligible for a refund, replacement, or reshipment.

Weather, Heat, and Delivery Conditions

Purelyco products may be shipped through standard carrier networks and may be exposed to normal shipping conditions while in transit.

Customers are responsible for retrieving packages promptly after delivery, especially during periods of extreme heat, cold, rain, snow, or severe weather.

Purelyco is not responsible for product issues caused by a package being left outside, exposed to weather, or not retrieved in a timely manner after confirmed delivery.

If your product arrives damaged or appears unsafe, contact us within 30 days of receiving the product at support@purelycowellness.com.

Digital Products and Free Bonuses

Some orders may include free digital products, recipe ebooks, downloadable guides, or other digital bonuses.

Digital products are not physically shipped.

If a free digital product is included with your eligible order, access instructions may be provided by email, through your order confirmation, through your customer account, or by another delivery method made available after purchase.

If you are eligible for a free digital product but have trouble receiving it, accessing it, downloading it, or locating the access instructions, contact us at support@purelycowellness.com.

Our support team will review your order and, if eligible, provide a code, link, or other instructions so you can receive the digital product.

Free digital products, ebooks, guides, downloads, and promotional bonuses have no cash value and are not eligible for refund, return, exchange, or substitution unless required by law.

No International Shipping

Purelyco does not currently ship outside of the United States.

Because we do not currently offer international shipping, Purelyco is not responsible for international forwarding, freight forwarding, customs issues, import taxes, duties, international delivery delays, international returns, or packages sent outside the United States after delivery to the U.S. address provided at checkout.

If you use a freight forwarder, package forwarding service, reshipper, third-party shipping service, or any other method to send an order outside the United States, you do so at your own risk.

Purelyco is not responsible for damage, loss, delays, customs rejection, import issues, or delivery problems that occur after an order is delivered to the U.S. shipping address provided at checkout.

Product Availability and Inventory Delays

Orders are subject to product availability.

If a product is unavailable, delayed, discontinued, or temporarily out of stock, we may:

• Delay shipment
• Cancel the affected item
• Cancel the affected order
• Issue a refund for an unavailable unfulfilled item
• Offer a comparable replacement where appropriate
• Contact you with available options
• Update or cancel an affected subscription

Purelyco does not provide compensation for third-party expenses, promotional costs, marketing costs, lost opportunities, or other indirect costs related to product discontinuation, inventory delays, shipping delays, or long out-of-stock periods.

Split Shipments

In some cases, items in the same order may ship separately.

This may happen if products are fulfilled from different locations, become available at different times, or require separate processing.

If your order ships in multiple packages, you may receive separate tracking numbers.

You will not be charged additional shipping for split shipments unless clearly stated at checkout.

Preorders and Backorders

If Purelyco offers preorders or backorders, the estimated shipping timeframe will be shown on the product page, cart, checkout page, or offer page when available.

Preorder and backorder shipping dates are estimates and may change due to inventory timing, supplier delays, carrier delays, or operational factors.

If a preorder or backorder timeline changes materially, we will make reasonable efforts to update affected customers when appropriate.

Shipping Promotions and Discount Codes

Shipping promotions, discount codes, free shipping offers, and limited-time shipping offers may be subject to additional terms.

Promotions may not be combinable with other offers unless clearly stated.

Purelyco reserves the right to end, modify, refuse, or revoke shipping promotions due to fraud, abuse, technical errors, duplicate use, or misuse.

Chargebacks and Payment Disputes

If there is an issue with your shipment, please contact us first at support@purelycowellness.com so we can try to resolve it quickly and fairly.

If a chargeback or payment dispute is opened while a shipping claim, refund, replacement, reshipment, cancellation, or return request is already being reviewed, we may pause any duplicate refund until the payment provider or card issuer resolves the dispute.

We reserve the right to provide order details, shipping information, tracking information, delivery confirmation, customer communications, refund records, subscription records, cancellation records, and policy information to payment processors or card issuers when responding to a dispute.

Relationship to Other Policies

This Shipping Policy should be read together with our:

• Return, Refund & Replacement Policy
• Subscription Policy
• 30-Day Money-Back Guarantee Policy
• Privacy Policy
• Terms of Service

If this Shipping Policy conflicts with a specific product page, checkout page, offer page, or promotional shipping offer, the more specific terms will apply only to that offer.

If this Shipping Policy conflicts with any non-waivable consumer protection law, the applicable law will control.

Changes to This Shipping Policy

Purelyco may update this Shipping Policy from time to time.

The version posted on our website at the time of your purchase will generally apply to your order, unless a change is required by law, payment processor rules, platform requirements, carrier requirements, or operational necessity.

English Language

This policy shall be governed and interpreted in accordance with the English language, regardless of any translation made for any purpose.

If this policy is translated into another language and there is any difference between the translated version and the English version, the English version will control to the extent permitted by law.

Contact Us

For shipping questions, tracking issues, lost packages, damaged orders, subscription shipping help, address concerns, or digital product access issues, contact us at:

Email: support@purelycowellness.com
Contact Page: Here

Please include your order number and the email address used at checkout so we can locate your order faster.