Return and Refund Policy

At Purelyco, we want every order to feel simple, transparent, and fair. This Return, Refund & Replacement Policy explains when returns, refunds, replacements, reshipments, and our money-back guarantee may apply.

Please read this policy carefully before placing an order. By purchasing from PurelyCo, you agree to the terms below.

Purelyco offers a 30-day money-back guarantee on first eligible purchases only. Unless otherwise stated on the product page or offer page, this guarantee covers the purchase price of one eligible item from your first eligible order and must be requested within 30 days of delivery. The guarantee does not apply to repeat orders, subscription renewals, additional quantities, future purchases, shipping charges, taxes, digital gifts, free gifts, or promotional bonuses unless required by law or clearly stated otherwise.

If your request falls outside of our 30-day money-back guarantee, please review the policy below to understand when refunds, replacements, reshipments, or other solutions may be available.

30-Day Claim Window

Any claims for damaged, defective, misprinted, incorrect, missing, or otherwise problematic items must be submitted within 30 days of receiving the product.

For packages that appear to be lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

If you notice an issue with your product or anything in your order seems out of place, please contact us as soon as possible at:

Email: support@purelycowellness.com
Contact Page: Here

Please include your order number, a clear photograph of the product and packaging, and a brief explanation of the issue.

Do not return any product without contacting us first. The return address may be different from the shipping address shown on your package. Unauthorized returns may be refused, delayed, or ineligible for a refund, replacement, or reshipment.

Damaged, Defective, Misprinted, Incorrect, or Missing Items

If your order arrives damaged, defective, misprinted, incorrect, missing an item, or otherwise appears to have an issue, contact us within 30 days of receiving the product.

Please include:

• Your order number
• A brief explanation of the issue
• Clear photos of the product
• Clear photos of the outer packaging
• Photos of the shipping label, if available
• The lot number and expiration date, if applicable and visible

We will review the issue and notify you whether your claim has been approved or rejected.

If your claim is approved and the issue is deemed to be an error on our part, our fulfillment partner’s part, or the carrier’s part, we will cover the approved claim at our expense by offering one of the following:

• A replacement shipment
• A full refund to your original payment method
• A partial refund if only part of the order was affected
• Another reasonable solution based on the issue

If an approved replacement is required, we will work to have a new order processed as quickly as possible, typically within 3 business days after approval. Final delivery timing may vary based on carrier availability, product availability, and shipping location.

If an approved refund is issued, the refund will be applied to your original payment method within a few business days after approval. Your bank, card issuer, Shop Pay, PayPal, or payment provider may take additional time to post the refund.

PurelyCo 30-Day Money-Back Guarantee

Purelyco may offer a 30-day money-back guarantee on certain eligible products, subscriptions, bundles, or promotional offers.

Unless a product page or offer page clearly states otherwise, the Purelyco 30-day money-back guarantee applies only to the purchase price of one eligible item from your first eligible order and must be requested within 30 days of delivery.

This guarantee is intended to give first-time Purelyco customers a fair opportunity to try an eligible product with confidence.

The money-back guarantee does not apply to:

• Repeat orders
• Multiple items - only applies to one product per customer, applicable to first purchases only
• Subscription renewal orders
• Second, third, or later subscription charges
• Additional quantities from the same order beyond one eligible item
• Future purchases
• Orders outside the 30-day guarantee window
• Shipping charges
• Taxes
• Digital products, including ebooks or downloadable bonuses
• Free gifts or promotional bonuses
• Products not included in the advertised guarantee
• Duplicate claims
• Fraudulent claims
• Excessive refund requests
• Abusive refund behavior

To request a refund under the 30-day money-back guarantee, contact us at support@purelycowellness.com with your order number and a brief explanation of your request.

If approved, the refund will be issued to your original payment method. We reserve the right to request photos, proof of purchase, or additional information before approving a money-back guarantee claim.

We also reserve the right to deny guarantee abuse, duplicate claims, fraudulent activity, excessive refund requests, or claims that fall outside the stated guarantee period.

Nothing in this guarantee limits any rights you may have under applicable consumer protection law.

Buyer’s Remorse

Purelyco does not offer refunds, replacements, credits, or free returns for buyer’s remorse, except where the order qualifies under our advertised 30-day money-back guarantee.

Buyer’s remorse includes, but is not limited to:

• Changing your mind after purchase
• Ordering the wrong product
• Ordering the wrong quantity
• No longer wanting the product
• Not reading the product description before purchase
• Not reading the subscription terms before purchase
• Not reading the shipping or refund policy before purchase
• Purchasing by mistake but contacting us after the order has entered fulfillment
• Requesting a return for an opened or used product that is not damaged, defective,
• incorrect, unsafe, or covered by an eligible money-back guarantee

Because Purelyco products may include consumable goods such as coffee, functional blends, supplements, powders, creamers, and other wellness-related products, opened or used products are generally not eligible for return or refund unless they qualify under our money-back guarantee or are damaged, defective, incorrect, or unsafe.

Product Exchanges

Purelyco does not generally offer product exchanges for buyer’s remorse, taste preference, incorrect product selection, or customer ordering mistakes.

If a product arrives damaged, defective, incorrect, missing, or otherwise affected by a confirmed fulfillment issue, we may provide a replacement shipment instead of a refund when appropriate.

Any product exchange or replacement outside of a confirmed product issue or advertised money-back guarantee is offered only at Purelyco’s discretion.

Subscription Orders

Subscriptions renew automatically based on the delivery frequency selected at checkout.

You may cancel, pause, skip, or modify your subscription through your customer account, subscription portal, or by contacting us at support@purelycowellness.com

To avoid being charged for your next subscription order, subscription changes or cancellations must be completed before the next renewal charge is processed.

Once a subscription renewal has been charged and the order has entered fulfillment, we may not be able to cancel, refund, modify, or stop that order.

Subscription renewal orders are not covered by the 30-day money-back guarantee unless required by law or unless otherwise stated in writing.

If a renewal order arrives damaged, defective, incorrect, missing an item, or appears unsafe, it may still qualify for review under the damaged, defective, incorrect, or missing item section of this policy.

One-Time Purchases

One-time purchases do not automatically renew and are charged only once.

One-time purchases may be eligible for the Purelyco 30-day money-back guarantee only if they are part of a first eligible purchase and the product page or offer page does not exclude them from the guarantee.

One-time purchases that do not qualify under the 30-day money-back guarantee are not eligible for refund due to buyer’s remorse.

One-time purchases may still qualify for a refund, replacement, or reshipment if the item arrives damaged, defective, incorrect, missing, unsafe, or affected by a confirmed fulfillment issue.

Order Cancellations and Changes

Orders may begin processing quickly after purchase. Because of this, cancellations, address changes, product changes, and quantity changes are not guaranteed.

If you need to cancel or update an order, contact us immediately at support@purelycowellness.com

If the order has not entered fulfillment, we will do our best to help. If the order has already been accepted, created, prepared, packed, processed, or shipped by our fulfillment team, we may not be able to cancel or refund the order.

If a product has already been prepared for fulfillment, the order may no longer be eligible for cancellation, even if it has not yet shipped.

Wrong Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Purelyco is not responsible for orders that cannot be delivered due to an incorrect, incomplete, outdated, or insufficient address provided by the customer.

This includes, but is not limited to:

• Incorrect street address
• Missing apartment, suite, or unit number
• Incorrect ZIP code
• Incorrect city or state
• Invalid phone number
• Incorrect recipient name
• Outdated saved address
• Failure to update the shipping address before a subscription renewal

If the carrier considers the address insufficient and the shipment is returned to our fulfillment facility, the customer will be responsible for reshipment costs once an updated address is confirmed, if reshipment is available.

If the package is not returned to us, is lost, abandoned, or destroyed because of an incorrect or insufficient address, a refund, replacement, or reshipment may not be available.

Unclaimed Packages

Shipments that go unclaimed may be returned to our fulfillment facility.

If your order is returned because it was unclaimed, you will be responsible for the cost of reshipment, if reshipment is available.

Purelyco is not responsible for packages that are unclaimed due to missed delivery attempts, failure to pick up from the carrier, failure to respond to carrier notices, or failure to provide required recipient information.

If the package is not returned to us, is abandoned, or is destroyed by the carrier, a refund, replacement, or reshipment may not be available.

Refused Deliveries

If you refuse delivery of an order, refund or replacement eligibility may be limited.

Refused deliveries may result in nonrecoverable shipping, carrier, handling, fulfillment, customs, or processing costs.

If the package is returned to our fulfillment facility and is recoverable, we may offer a reshipment at the customer’s expense or review whether a partial refund is available after nonrecoverable costs are deducted.

If the package is abandoned, destroyed, or not returned to us, a refund, replacement, or reshipment may not be available.

International Orders, Customs, Duties, and Import Fees

If Purelyco offers international shipping, customers are responsible for researching whether the products they order can be legally imported into their country.

Customers are also responsible for any applicable customs duties, import taxes, brokerage fees, local charges, or other import-related costs unless otherwise stated at checkout.

Purelyco is not responsible for customs delays, customs rejection, unpaid duties, unpaid taxes, or import restrictions.

If a package is rejected by customs, refused by the recipient, returned due to unpaid duties or taxes, or otherwise cannot be delivered because of import-related issues, Purelyco will not issue a refund, replacement, or reshipment unless required by applicable law.

Customs fees, duties, taxes, and import charges are generally non-refundable.

Uncollected FedEx or Carrier Deliveries

If an order is shipped through FedEx or another carrier and cannot be delivered due to reasons attributable to the recipient, the shipment may be abandoned or destroyed by the carrier.

Reasons attributable to the recipient may include, but are not limited to:

• Incorrect address
• Incomplete address
• Missing or incorrect phone number
• Recipient being unreachable
• Failure to respond to carrier communication
• Refusal of delivery
• Failure to pay import duties or taxes
• Failure to claim the package
• Any other delivery failure caused by recipient information or recipient action

In these cases, Purelyco may be unable to offer a refund, reshipment, or replacement.

Product Created, Accepted, or Prepared but Not Yet Shipped

If an order has already been accepted, created, prepared, packed, or processed by the fulfillment team, we may not be able to cancel or refund the order, even if the order has not yet shipped.

This is because many products enter fulfillment quickly after purchase.

If you need to cancel an order, contact us immediately. We will do our best to help, but cancellation is not guaranteed once fulfillment has started.

Product Discontinuation or Long Out-of-Stock Periods

Purelyco may update, pause, discontinue, or replace products from time to time.

If a product becomes discontinued or remains out of stock for an extended period, we may cancel unfulfilled orders, issue refunds for unfulfilled items, offer a comparable replacement where appropriate, or update affected subscriptions.

Purelyco does not provide compensation for third-party expenses, promotional costs, marketing costs, lost opportunities, or other indirect costs related to product discontinuation, product changes, inventory delays, or long out-of-stock periods.

Items Not Eligible for Refund, Return, Replacement, or Reshipment

Purelyco will generally not grant a refund, credit, return, replacement, or reshipment in the following cases:

• Buyer’s remorse, except where covered by the 30-day money-back guarantee
• Return attempts outside our 30-day return window
• Orders already accepted, prepared, packed, or processed by fulfillment
• Wrong address provided by the customer
• Incomplete, outdated, or insufficient shipping address
• Unclaimed shipments
• Refused deliveries
• Packages rejected by customs
• Failure to pay customs duties, taxes, or import fees
• Packages abandoned or destroyed by the carrier due to recipient-related issues
  
• Opened or used consumable products, unless covered by the money-back guarantee or a confirmed product issue
• Products returned without prior approval
• Claims submitted outside the applicable claim window
• Duplicate claims
• Fraudulent claims
• Chargeback abuse
• Excessive refund requests
• Any issue caused by customer error, misuse, or failure to follow product instructions

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Product Safety Concerns

If you believe a product arrived unsafe, tampered with, contaminated, or caused an adverse reaction, stop using the product and contact us immediately.

Please include your order number and, if available, photos of the product, photos of the packaging, the lot number, and the expiration date.

For medical concerns, contact a qualified healthcare professional. Purelyco does not provide medical advice.

Purelyco products are not intended to diagnose, treat, cure, or prevent any disease.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, first check your original payment method.

Then contact your credit card company, bank, Shop Pay, PayPal, or payment provider. It may take additional time before your refund is officially posted.

If you have completed these steps and still have not received your approved refund, please contact us at support@purelycowellness.com for assistance.

Chargebacks and Payment Disputes

If there is an issue with your order, please contact us first so we can try to resolve it quickly and fairly.

If a chargeback or payment dispute is opened while a return, refund, replacement, cancellation, or subscription request is already being reviewed, we may pause any duplicate refund until the payment provider or card issuer resolves the dispute.

We reserve the right to provide order details, tracking information, delivery confirmation, customer communications, refund records, subscription records, cancellation records, and policy information to payment processors or card issuers when responding to a dispute.

English Language

This policy shall be governed and interpreted in accordance with the English language, regardless of any translation made for any purpose.

If this policy is translated into another language and there is any difference between the translated version and the English version, the English version will control to the extent permitted by law.

Contact Us

For questions about returns, refunds, replacements, reshipments, shipping issues, subscription orders, or the Purelyco 30-day money-back guarantee, contact us at:

Email: support@purelycowellness.com
Contact Page: Here
Return Address: Provided only after return approval