30-Day Money-Back Guarantee

At Purelyco, we want your first experience with us to feel simple, transparent, and fair. That is why we may offer a 30-day money-back guarantee on certain eligible products, subscriptions, bundles, or promotional offers.

This 30-Day Money-Back Guarantee Policy explains when the guarantee applies, what it covers, what it does not cover, and how to submit a request.

Please read this policy carefully before placing an order. By purchasing from Purelyco, you agree to the terms below.

Overview of the Guarantee

Unless a product page or offer page clearly states otherwise, the Purelyco 30-day money-back guarantee applies only to the purchase price of one eligible item from your first eligible order and must be requested within 30 days of delivery.

This guarantee is intended to give first-time Purelyco customers a fair opportunity to try an eligible product with confidence.

The guarantee is not intended to cover repeat purchases, subscription renewals, additional quantities, future orders, shipping charges, taxes, free gifts, digital products, promotional bonuses, or abuse of the policy.

Who Is Eligible

You may be eligible for the Purelyco 30-day money-back guarantee if:

  • You are a first-time Purelyco customer
  • Your order includes an eligible product
  • Your request is submitted within 30 days of delivery
  • Your request applies to the purchase price of one eligible item from your first eligible order
  • Your order was placed directly through an official Purelyco sales channel
  • Your claim is not fraudulent, abusive, duplicative, or excessive
  • Your order is not otherwise excluded by this policy, the product page, the offer page, or applicable law

“Delivery” means the date your tracking information shows the order was delivered.

If tracking is unavailable, we may use the order shipment date, estimated delivery date, or other reasonable delivery information to review your request.

What the Guarantee Covers

Unless otherwise stated, the Purelyco 30-day money-back guarantee covers the purchase price of one eligible item from your first eligible order.

For example, if your first eligible order includes multiple units, bundles, add-ons, subscriptions, free gifts, digital bonuses, or other items, the guarantee applies only to the purchase price of one eligible item, not the full order total.

If approved, your refund will be issued to your original payment method.

What the Guarantee Does Not Cover

The Purelyco 30-day money-back guarantee does not apply to:

  • Repeat orders
  • Subscription renewal orders
  • Second, third, or later subscription charges
  • Additional quantities from the same order beyond one eligible item
  • Future purchases
  • Orders outside the 30-day guarantee window
  • Shipping charges
  • Taxes
  • Route protection, package protection, or similar optional fees, if applicable
  • Digital products, including ebooks, downloadable guides, or digital bonuses
  • Free gifts or promotional bonuses
  • Gift cards
  • Products not included in the advertised guarantee
  • Products purchased from unauthorized sellers or third-party marketplaces
  • Duplicate claims
  • Fraudulent claims
  • Excessive refund requests
  • Abusive refund behavior
  • Chargeback abuse
  • Orders placed using multiple accounts to bypass the first-purchase limitation
  • Orders that violate our Terms of Service or other store policies

Nothing in this policy limits any rights you may have under applicable consumer protection law.

First Eligible Order Only

The Purelyco 30-day money-back guarantee is limited to your first eligible order.

This means the guarantee does not reset if you:

  • Place another order later
  • Start a new subscription
  • Cancel and reactivate a subscription
  • Use a different email address
  • Use a different payment method
  • Use a different shipping address
  • Purchase a different Purelyco product
  • Create multiple accounts
  • Purchase additional quantities of the same product

Purelyco reserves the right to review customer information, order history, shipping information, billing information, payment information, and account activity to determine whether a request qualifies as a first eligible order.

One Eligible Item Only

The guarantee covers the purchase price of one eligible item from your first eligible order.

If your order contains multiple units, multiple products, a bundle, a multi-pack, or additional add-ons, only one eligible item may be covered under the guarantee unless the product page or offer page clearly states otherwise.

For example:

  • If you purchase one eligible item, the guarantee may cover that item’s purchase price.
  • If you purchase two eligible items, the guarantee may cover the purchase price of one eligible item only.
  • If you purchase a bundle or multi-pack, the guarantee may cover only the portion of the purchase price reasonably assigned to one eligible item, unless otherwise stated.
  • If you receive a free gift or digital bonus, those items are not eligible for cash refund or substitution.

Subscription Orders

For subscription customers, the Purelyco 30-day money-back guarantee may apply to the first eligible subscription order only.

It does not apply to subscription renewal orders.

Subscriptions automatically renew based on the delivery frequency selected at checkout. You are responsible for managing, pausing, skipping, or canceling your subscription before your next renewal charge is processed if you do not want the next order.

Canceling your subscription stops future renewal charges. It does not automatically cancel, refund, return, or stop an order that has already been charged, accepted, prepared, packed, processed, fulfilled, or shipped.

If a subscription renewal order arrives damaged, defective, misprinted, incorrect, missing an item, or otherwise affected by a confirmed fulfillment issue, it may still qualify for review under our Return, Refund & Replacement Policy.

One-Time Purchases

One-time purchases do not automatically renew and are charged only once.

One-time purchases may be eligible for the Purelyco 30-day money-back guarantee only if they are part of your first eligible order and the product page or offer page does not exclude them from the guarantee.

One-time purchases that do not qualify under the 30-day money-back guarantee are not eligible for refund due to buyer’s remorse.

One-time purchases may still qualify for a refund, replacement, or reshipment if the item arrives damaged, defective, misprinted, incorrect, missing, unsafe, or affected by a confirmed fulfillment issue under our Return, Refund & Replacement Policy.

How to Request the Guarantee

To request a refund under the Purelyco 30-day money-back guarantee, contact us within 30 days of delivery at:

Email: support@purelycowellness.com

Please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • The item you are requesting the guarantee for
  • A brief explanation of your request
  • Photos of the product and packaging, if requested

We may request additional information to verify your order, confirm eligibility, prevent abuse, or review the condition of the product.

Submitting a request does not guarantee approval. We will review your request and notify you whether it has been approved or denied.

Review and Approval

After we receive your request, our support team will review the order details and determine whether the claim qualifies under this policy.

We may review:

  • Order date
  • Delivery date
  • Product purchased
  • Purchase channel
  • Customer order history
  • Subscription status
  • Refund history
  • Shipping information
  • Billing information
  • Prior guarantee claims
  • Any signs of duplicate, fraudulent, or abusive activity

If your request is approved, we will issue the eligible refund to your original payment method.

If your request is denied, we will provide a brief explanation when appropriate.

Refund Amount

If approved, your refund will generally be limited to the purchase price of one eligible item from your first eligible order.

The refund does not include shipping charges, taxes, digital products, free gifts, promotional bonuses, or any other non-eligible charges unless required by law or clearly stated otherwise.

If your first eligible order included a discount, promotion, bundle price, or subscription discount, the refund amount will be based on the discounted amount actually paid for the eligible item, not the original retail price.

If your order included multiple items or a bundle, Purelyco may calculate the eligible refund amount based on the portion of the order price reasonably assigned to one eligible item.

Refund Timing

If your claim is approved, your refund will be issued to your original payment method within a few business days after approval.

Your bank, credit card company, Shop Pay, PayPal, or payment provider may take additional time to post the refund after we issue it.

Purelyco is not responsible for delays caused by banks, card issuers, payment processors, or third-party payment providers.

Product Returns

In many cases, Purelyco may not require you to return the product to receive an approved refund under the 30-day money-back guarantee.

However, we reserve the right to request photos, additional information, or return of the product before approving or processing a refund.

Do not return any product without contacting us first. Unauthorized returns may be refused, delayed, or ineligible for refund.

If a return is required, we will provide instructions after your claim is reviewed.

Damaged, Defective, Incorrect, Missing, or Unsafe Items

The 30-day money-back guarantee is separate from our damaged, defective, incorrect, missing, or unsafe item process.

If your order arrives damaged, defective, misprinted, incorrect, missing an item, unsafe, or otherwise affected by a confirmed fulfillment issue, please contact us within 30 days of receiving the product.

Claims for damaged, defective, misprinted, incorrect, missing, or otherwise problematic items are reviewed under our Return, Refund & Replacement Policy.

If the issue is confirmed and deemed to be an error on our part, our fulfillment partner’s part, or the carrier’s part, we may offer a replacement, refund, partial refund, reshipment, or another reasonable solution.

Buyer’s Remorse

Purelyco does not generally offer refunds, replacements, credits, or free returns for buyer’s remorse, except where the order qualifies under the advertised 30-day money-back guarantee.

Buyer’s remorse includes, but is not limited to:

  • Changing your mind after purchase
  • No longer wanting the product
  • Ordering the wrong product
  • Ordering the wrong quantity
  • Forgetting to cancel before a subscription renewal
  • Forgetting to skip or pause before a subscription renewal
  • Not reading the product description before purchase
  • Not reading the subscription terms before purchase
  • Not reading the shipping or refund policy before purchase
  • Purchasing by mistake but contacting us after the order entered fulfillment
  • Requesting a return for an opened or used product that is not damaged, defective,
  •  incorrect, unsafe, or covered by an eligible money-back guarantee

If your order does not qualify under the 30-day money-back guarantee, buyer’s remorse refunds are not available unless required by law.

Free Digital Products and Promotional Bonuses

From time to time, Purelyco may offer free digital products, recipe ebooks, downloadable guides, or other digital bonuses with eligible purchases or subscriptions.

Free digital products, ebooks, guides, downloads, and promotional bonuses have no cash value and are not eligible for refund, return, exchange, or substitution unless required by law.

If you are eligible for a free digital product but have trouble receiving it, accessing it, downloading it, or locating the access instructions, please contact us at support@purelycowellness.com.

Our support team will review your order and, if eligible, provide a code, link, or other instructions so you can receive the digital product.

Health, Wellness, and Product Results Disclaimer

Purelyco products are not intended to diagnose, treat, cure, or prevent any disease.

Information on our website, product pages, emails, subscription materials, labels, policies, or marketing content is provided for general informational purposes only and is not medical advice.

Individual experiences may vary. The 30-day money-back guarantee does not promise or guarantee any specific health, wellness, focus, energy, productivity, performance, lifestyle, or personal result.

If you are pregnant, nursing, taking medication, have a medical condition, have a caffeine sensitivity, have allergies, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

Abuse, Fraud, and Excessive Claims

Purelyco reserves the right to deny, limit, or refuse any money-back guarantee request if we believe the policy is being abused.

Examples of abuse may include:

  • Submitting duplicate guarantee claims
  • Creating multiple accounts to claim the guarantee more than once
  • Using multiple email addresses to bypass the first-purchase limitation
  • Using multiple shipping addresses to bypass the first-purchase limitation
  • Using multiple payment methods to bypass the first-purchase limitation
  • Repeated refund requests
  • Excessive refund behavior
  • Fraudulent order activity
  • Chargeback abuse
  • Reseller activity
  • Misuse of promotions
  • False claims
  • Requests outside the 30-day guarantee window

We may also refuse future orders, cancel subscriptions, or limit access to promotions if we believe a customer is misusing the guarantee or violating our policies.

Chargebacks and Payment Disputes

If there is an issue with your order, please contact us first at support@purelycowellness.com so we can try to resolve it quickly and fairly.

If a chargeback or payment dispute is opened while a money-back guarantee, refund, cancellation, return, replacement, or reshipment request is already being reviewed, we may pause any duplicate refund until the payment provider or card issuer resolves the dispute.

We reserve the right to provide order details, subscription terms, checkout records, renewal records, tracking information, cancellation records, customer communications, refund records, and policy information to payment processors or card issuers when responding to a dispute.

Relationship to Other Policies

This 30-Day Money-Back Guarantee Policy should be read together with our:

  • Return, Refund & Replacement Policy
  • Subscription Policy
  • Shipping Policy
  • Privacy Policy
  • Terms of Service
  • Contact Policy, if applicable

If this policy conflicts with a specific product page, offer page, or promotional guarantee, the more specific terms will apply only to that offer.

If this policy conflicts with any non-waivable consumer protection law, the applicable law will control.

Changes to This Policy

Purelyco may update this 30-Day Money-Back Guarantee Policy from time to time.

The version posted on our website at the time of your purchase will generally apply to your order, unless a change is required by law, payment processor rules, platform requirements, or operational necessity.

English Language

This policy shall be governed and interpreted in accordance with the English language, regardless of any translation made for any purpose.

If this policy is translated into another language and there is any difference between the translated version and the English version, the English version will control to the extent permitted by law.

Contact Us

For questions about the Purelyco 30-day money-back guarantee, refunds, subscriptions, returns, replacements, reshipments, digital products, or order issues, contact us at:

Email: support@purelycowellness.com
Contact Page: [insert contact page link]

Please include your order number and the email address used at checkout so we can locate your order faster.